FAQs

1. **What is Faith N Strength?**
 
 Faith N Strength is a Clothing Brand focused on gym wearer but also casual so that you can wear it on daily bases. we started this Brand Because we saw a lack of modern gym wearer in the market and wanted to change that, forever and how people looked at gym clothing.
2. **How can I contact Faith N Strength?**
   You can reach us by support@faithnstrength.com Our customer support team is available [from 8am to 8pm everyday ].
3. **Do you offer international shipping?**
   Yes, we provide international shipping to all over the world every  single country. Please note that shipping fees and delivery times may vary depending on the destination.
4. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments

5. **What is your return/exchange policy?**
 
We have a Return/exchange policy of 30 days for any reason you might want to return or exchange your item please contact us at support@faithnstrength.com. 
6. **How can I track my order?**
 
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. For more information please contact our support team at support@faithnstrength.com for more details 
7.Can I change or cancel my order?

 

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

8. **Do you offer discounts or promotions?**
   
Yes, we occasionally offer discounts, promotions, and special offers. To stay updated on our latest deals, promotions, and exclusive offers, you can subscribe to our online website (at the bottom of the page) and receive updates as soon as something goes live or follow your social media accounts, at Instagram or Facebook  account for Upcoming deals and promotions. For more information please contact our support team at support@faithnstrength.com for more details 
9. **Do you have a physical store?**
   
No, we do not have a physical store as of right now. But we hope to open a physical store in the near future. For more information please contact our support team at support@faithnstrength.com for more details 
10. When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
11. What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
12. Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
13. What if the item(s) I received are defective/incorrect/damaged?
Please contact us (support@faithnstrength.com) if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
14.When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.